Contact Us

Have a question about our chocolates, your order, or where to find your favorite flavor? We are here to help. Reach out to the Moser Roth team through any of the options below, and we will assist you as quickly as possible.

Get in Touch

Email Support

For general inquiries, order status, product details, or feedback, send us an email.

Live Chat (Recommended)

Need immediate assistance? Speak directly with a customer service representative using our Live Chat feature.

  • Availability: Click the chat widget in the bottom right corner of your screen to start a conversation. Live chat is the fastest way to resolve order issues or get real-time answers.

Frequently Asked Questions

Before reaching out, you might find an immediate answer in our quick help topics:

  • Where is my order? Once shipped, tracking details are automatically sent to the email address provided at checkout.

  • Product Quality & Feedback: Please include your order number and product batch code (if available) when emailing us regarding a specific item so we can assist you efficiently.